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FAQ

Welcome to our Customer Services

We want your Shop Fit Army online shopping experience to be simple and blissful. Our team believes that great customer service should exceed expectations and resolve issues the first time around. Look no further to find answers to some of our most frequently asked questions. Whether you have queries regarding gym shorts for men, women tops for gym, or any bodybuilding clothes, we have you covered. Our team promise to offer the best solutions to all your queries. Feel free to inform about anything you doubt.

 

How long does it take to ship?

Standard shipping: Within Canada 1-7 business days, for the United States 6-10 business days and for international, 4-6 weeks.

What are the shipping options?

Standard, Expedited, Express or Priority for Canada. Small Packet USA Air, Tracked Packet USA, Expedited Parcel or Express Post for United States. Small packet Air and Tracked Packet for International shipping. Cost will vary according to weight of the package and service selected.

What do I do if I don't receive my order?

Please contact us via email at info@fitarmy.ca. We will verify with the postal services used to see what happened with your shipment and open a ticket to request a refund. We will provide you with the steps that will be taken and to follow.

What do I do if I received a defective product?

Please contact us via email at info@fitarmy.ca within 30 days of the purchase date of the product. We will request picture proof of the defective product and once it's confirmed that the product has a manufacturer defect, we will ship you a replacement.

How do I make changes to an order I’ve already placed?

It is impossible to change an order, but we can always cancel it and you can place a new one. If you need to change an item, we can always exchange it if it's a matter of size or color. You can simply contact us at info@fitarmy.ca and we will work it out together.

What is your return policy?

Please visit our page on this subject by clicking this link https://www.shopfitarmy.com/pages/refund-policy Note that return shipping costs are not paid by Fit Army.

What if I didn't find an answer to my question in here?

Contact us as info@fitarmy.ca and someone from the Fit Army Team will be glad to help you with your inquiry.

 

 

 

 

 

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