We want your Shop Fit Army online shopping experience to be simple and blissful. Our team believes that great customer service should exceed expectations and resolve issues the first time around. Look no further to find answers to some of our most frequently asked questions. Whether you have queries regarding gym shorts for men, women tops for gym, or any bodybuilding clothes, we have you covered. Our team promise to offer the best solutions to all your queries. Feel free to inform about anything you doubt.
Once you’ve received your confirmation email from us, you will see that it contains your order number, the shipping method selected and the items you have ordered. Shipping times depends on the shipping method you have selected. Standard shipping is the default method, unless you’ve changed it to Express Shipping or 2nd day delivery if applicable.When Standard Shipping applies, note that there is no tracking number to follow up on your shipment. Tracking numbers are only available with Express shipping and 2nd day delivery. If you’ve chosen Express or 2nd day Shipping a tracking number will be emailed to you after your order has been processed. Then, you will be able to track your shipment via the link that is sent to you with your tracking number.
If this should happen, please contact us at Customerservice@fitmarmy.ca.
We accept the following payment methods: Visa, Visa Debit, MasterCard, American Express and PayPal.
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.
Unfortunately, once you’ve placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you , you will need to return the items to us.
Since we process orders as quickly as we get them, we cannot modify anything after you have submitted your order. If you ordered the wrong item ,you can simply return it to us in it’s original packaging and condition. Follow the returns procedure by clicking here or check out our returns section.If you have entered the wrong address, there is nothing we can do to change the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it’s way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
PLEASE NOTE that FIT ARMY INC. is not liable for any losses incurred if the customer has provided any incorrect details for their order. FIT ARMY INC. also reserves the right to not issue a refund on orders never received by a customer due to the incorrect details being provided.
An item you have ordered can suddenly be unavailable due to high demand. If the item you order does sell out, we will contact you by email as soon as possible to confirm the cancellation of your order. If your order contains multiple items, we will send you the rest of your order and refund the out of stock item.
Fit Army Inc. cannot control any customs or import duties applied to your package by your local customs. The customer is responsible of paying the charges for outstanding duties and customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Fit Army Inc. cannot tell you what the cost will be as customs policies and charges can vary from country to country.
You can be assured that shopping with Fit Army is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.
What should I do if I receive an incorrect or faulty item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct colour/size you were after. Items can only be returned if you have contacted us within 14 days* of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.
Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear.
Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you.
Fit Army is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies Before returning any items and failing to do so is not the responsibility of Fit Army, nor will we cover any loses incurred if your return is rejected.
Please return your item(s) to us following the method below:
Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us’ box.
Please note, we do not issue refunds on non-faulty items, only online store credit once your return item is received back at our facility.
Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your postage receipt will need to be kept in a safe place, as you will need this as proof of your return.
If a postage receipt cannot be supplied upon request Fit Army reserves the right to refuse a refund or credit note for your items.
*By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive online store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
Due to popular demand, there are times that we completely run out of stock of your favourite items.By ordering a Presale, this item allows you to ensure you don’t miss out on securing your favourite goodies the next time they become available. Once you place an order for a presale item, this automatically secures your place on our priority list, making you one of the first to receive this item, once back in stock. The estimated date of shipping will be displayed at the top of the product, in the product description. Once your Presale item has been dispatched for delivery, you will receive a conformation email notifying you that your order has been shipped!
If you have purchased a presale item(s), you have acknowledged and accepted that your order will be processed at the specified date which is provided for the presale item(s). Presale orders will not be cancelled if the customer fails to acknowledge the delayed shipment for presale items.
If you purchase a presale item, or if your order contains a presale item, your order will not be fulfilled and processed until the date specified for presale items to be processed. Orders cannot be partially processed, if you would like all other items to be sent out before the estimated dispatch for Presale items, you will need to place them in a separate order.